Cancellation Policy
We get that life happens and schedule changes are sometimes unavoidable. Our policy ensures cancellations are handled in a consistent manner that gives our clients and cleaners some predictability.
Key Takeaways
- Please provide 24 hours notice if you need to cancel or reschedule a clean.
- If possible, please reschedule your clean vs. cancelling it altogether.
- If rescheduling is not possible and you haven’t given us 24 hours notice, we will charge you for that clean.
While we understand you may not always be able to provide 24 hours’ notice, know that we will first try to find a way to reschedule with you.
To cancel or reschedule, please contact Client Services.
Adjusting the Cleaning Schedule
If you want to adjust the schedule — say, move your weekly clean from Monday to Wednesday — we’ll do our best to accommodate. Simply reach out to Client Services and together we’ll try to find a time that works for you and your cleaner.
That being said, we discourage too much shifting of schedules, as a reliable schedule benefits both you and your cleaner. Keeping a consistent schedule helps cleaners maintain consistent hours and income. And this consistency helps us to keep the most professional and committed cleaners on staff.
